Module 1 Introduction

Module 1 Lesson 1 Why do you want to open a shop?

Download: Why do you want to start your own business? worksheet

Download: Plucke Process

Module 1 Lesson 2 Concept

Download: Defining your concept worksheet

Module 1 Lesson 3 USP

Download: Testing your USP worksheet

Module 1 Lesson 4: Market Research

Download: Market Research Template

Download: SWOT Analysis Worksheet

Module 1 Lesson 5 Warehouse/Storage Facilities

Module 1 Lesson 6 Lease Process

Download: Lease Process Checklist

Download: Top Tips For Negotiating

Module 1 Summary

Module 2 Introduction

Module 2 Lesson 1 Finance

Module 2 Lesson 2 Business Plan

Download: Business Plan Template

Module 2 Lesson 3 Company Structure

Download: Company Structure Reference Guide

Module 2 Lesson 4 Accountant

Module 2 Lesson 5 References

Download: Supplier References Template

Module 2 Lesson 6 Book-keeping

Module 2 Lesson 7 VAT

Module 2 Lesson 8 Cardprocessing

Module 2 Lesson 9 Utilities

Download: Utilities Template

Module 2 Lesson 10 Costings

Download: Costings Spreadsheet Sample

Module 2 Lesson 11 Health and Safety

Download: Health and Safety Policy and Checklist Template

Download: Fire Risk Assessment Template

Module 2 Summary

Module 3 Introduction

Module 3 Let's get started!

Download Weekly Planner Template

Module 3 Lesson 1 Business name and domain

Module 3 Lesson 2 Logo

Module 3 Lesson 3 Branding

Module 3 Lesson 4 Building your online shop

Download: Building Your Online Shop Reference Guide

Module 3 Lesson 5 Photography

Download: Photography Reference Guide

Module 3 Lesson 6 Postage and Packing

Download: Postage and Packing Checklist & Reference Guide

Module 3 Lesson 7 Stockroom

Download: Floorplan Layout Graph Paper

Module 3 Summary

Module 4 Introduction

Module 4 Lesson 1 Buying & Sourcing Stock

Download: Buying & Sourcing Reference Guide

Module 4 Lesson 2 Tradeshows

Download: Trade Shows Guide

Module 4 Lesson 3 Showrooms and Agents

Download: Showrooms and Agents Guide

Module 4 Lesson 4 Wholesalers

Download: Wholesalers Guide

Module 4 Lesson 5 Manufacturers

Download: Manufacturers Reference Guide

Module 4 Lesson 6 Drop-shipping

Download: Dropshipping Reference Guide

Module 4 Lesson 7 Stock Control

Module 4 Lesson 8 EPOS Systems

Download: EPOS Sales & Budget Status Report Sample

Module 4 Lesson 9 Discount Sales

Download: Top Tips for Running A Discount Sale

Module 4 Summary

Module 5 Introduction

Module 5 Lesson 1 Staffing Overview

Download: Job Description Online Sales Assistant Template

Download: Sample Employment Contract

Module 5 Lesson 2 Onboarding Employees

Download: Onboarding Employee Checklist

Module 5 Lesson 3 Internal Systems

Module 5 Lesson 4 Staff Development

Download: Staff Appraisal Form

Module 5 Summary

Module 6 Introduction

Module 6 Lesson 1 Customer Touchpoints

Download: Customer Touchpoints Tool

Module 6 Lesson 2 Merchandising

Download: Website Merchandising Seasonal Event Calendar Checklist

Module 6 Lesson 3 Giftwrapping

Module 6 Lesson 4 CRM (Customer Relationship Management)

Download: CRM Guide

Module 6 Lesson 5 Customer Services

Module 6 Lesson 6 Returns

Download: Returns Policy Reference Guide

Module 6 Lesson 7 Recommendations and Reviews

Module 6 Summary

Module 7 Introduction

Module 7 Lesson 1 Marketing Basics

Download: Marketing Plan Template

Module 7 Lesson 2 PR

Download: Top Tips for Writing a Press Release

Module 7 Lesson 3 Networking

Download: Networking Guide

Module 7 Lesson 4 Partnerships and Affiliates

Download: Partners and Affiliates Guide

Module 7 Lesson 5 Launch Plan

Download: Launch Outline Plan Template

Download: Plucke Process Reminder

Module 7 Summary

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